1. Every payment is final
A FansChatters plan is a subscription to a chat team for one creator account, paid in advance for a month or a year. Once a period is paid, the team, its shifts and the console are reserved for you for that whole period, and chatters are scheduled around it. For that reason every payment is final.
When you pay an invoice you ask us to start the service straight away. Where the law gives a consumer a right to withdraw, that right ends once the service has started at your request.
2. What is not refunded
- Changing your mind or no longer needing a chat team
- Not using the team, pausing shifts or not installing the Bridge during a paid period
- Sales or earnings that were lower than you hoped, since results depend on your content, prices and fans
- Choosing the wrong plan, team size, shift map or billing period
- Days left in a period after you end the team, because access runs to the end of the paid period and is never pro rated
- Paying a renewal invoice and ending the team afterwards
- Someone you shared your login with using your account
3. The only exceptions
We return money only in the cases below, only when our payment and account records support the claim, and only up to the affected payment.
- Duplicate payment. You paid the same invoice twice because of a fault on our side.
- Proved unauthorised payment. Someone paid from your wallet or card without your permission, you tell us within 14 days, and the records confirm it.
- Total failure of service. A confirmed fault on our side left your team unable to work for a continuous period, you reported it at the time, and we could not fix it.
An approved refund is limited to what you actually paid for the affected period and goes back to the original payment method where it allows that. One refund does not create a right to another.
4. How to ask
Write to support@fanschatters.com within 14 days of the payment. Give the email of your account, the invoice and the reason under section 3. Requests sent later, or for reasons outside section 3, are not considered.
5. Ending a team
You can end a team at any time in your panel with End team at period end. No new invoice is issued after that, and the team keeps working until the end of the period you already paid for. Ending a team is not a refund request. The full rules are in our Terms of Service.
Renewal invoices are issued a few days before a period ends. An unpaid invoice is never charged automatically, the team simply pauses when the period ends.
6. Contact
Questions about this policy go to support@fanschatters.com.