Who is responsible
The controller of the data described here is the operator of fanschatters.com. You can reach us about any privacy matter at support@fanschatters.com.
Fan data that our teams handle on a client's account is processed on the client's behalf. That processing is described in our data processing terms.
What we collect
- Account data: email address, password stored as a secure hash, role (creator, agency or chatter) and the time you confirmed your email
- Quote data: the answers you gave in the quote form and the quote code you reserved
- Chatter applications: languages, English level, time zone, available hours and experience
- Verification data: identity and age check results before a team starts or before a first shift
- Billing data: name or business name and invoice details for your plan
- Technical data: IP address, browser type, pages visited and the campaign or page that brought you here
- Messages you send to support
Why we use it
- To give you a quote and keep it when you reserve a team, based on steps you ask us to take before a contract
- To run your account, your team and your invoices, based on our contract with you
- To verify identity and age of clients and chatters, based on our legal obligations and legitimate interest in keeping minors out of our service
- To send the codes and emails you need, and news about your team
- To protect the site against abuse, for example by limiting repeated sign up attempts, based on our legitimate interest
- To understand which pages help visitors, using aggregated data, based on our legitimate interest
Who receives data
We share data only with providers we need to run the service, described by category: a hosting provider in the European Union, an email delivery provider, an identity verification provider and an invoicing provider. Each works under a written agreement. We do not sell personal data.
Transfers outside your country
Some providers or team members may be located outside your country. Where the law requires it, we use safeguards such as standard contractual clauses.
How long we keep data
- Account and quote data: while your account is active and up to 24 months after your last login
- Chatter applications that do not lead to work: 12 months
- Verification results: as long as the law requires
- Invoices: as long as tax law requires
- Technical logs: up to 90 days
Your rights
You can ask for access to your data, correction, deletion, restriction, a copy in a portable format and object to processing based on legitimate interest. You can also complain to your local data protection authority. Write to support@fanschatters.com and we answer within one month.
Adults only
Our service is for people 18 or older. We do not knowingly collect data from anyone under 18, and we delete it if we learn that we have.
Changes to this policy
We update this policy when our service changes. The date at the top shows the latest version, and we email account holders about important changes.